Why Can’t User Log in on their Other Phone? (IMEI Approval)

Managing IMEI Login Approvals for New Devices

This guide outlines the process for approving staff logins from new devices using IMEI verification in Caction. When a staff member attempts to log in from a device that isn't yet authorized, the system triggers an IMEI check to ensure secure access. As an admin, you may receive notification emails prompting you to review and approve these login attempts.

The IMEI approval feature enhances security by allowing admins to control which devices are permitted for each user. It can be managed directly from the User List in the HR Suite on the desktop site, or via the email notifications sent to verified admin accounts.

This guide will walk you through how to review, approve, or manage IMEI-based login requests efficiently.

1. Example of error shown for the effected user :

2. As an admin, you will receiving the emails below.

IMEI Email

Resolving Login Issues Using IMEI Approval

If a staff member is unable to log in from a new device, the issue may be related to IMEI restrictions. IMEI-based authentication ensures that only authorized devices can access the system.

Note: IMEI approval can only be performed by designated administrators and must be managed through the desktop website.

To grant a user access from a new device, you can approve the request using the IMEI management feature.
If you prefer to allow the user to change devices in the future without requiring admin approval, click here to adjust their settings accordingly.

How do you allow you user to login normally?

To enable the IMEI, go to the desktop site’s navigation bar > HR Suite > User List.
Open User List Here: https://system.caction.com/usermanage/userlist

*Note: Admins can also perform this action through the notification email received using the verified email address.
The blue icon indicates “IMEI login check”. To approve the user login with a new device, admin needs to approve the blue icon shown below.
Click the blue icon and you will see a popup message. Please confirm the details before you allow it.

IMEI Allow

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