User Can’t Create Digital Forms? Check These Admin Settings

If a user reports they can't create digital forms, it’s likely due to missing permissions. This guide walks admins through the steps to verify and grant the necessary access — especially common for new users.

*Note: Only certain admins can perform this action.

1. Select left corner menu icon to open sidebar.

2. Select User Management.

3. Select User Account Customisation.

4. Select the pen icon to edit the settings. Choosing ‘Company setting’ will reflect the setting to all users.
   You can choose a user to edit instead of editing the company settings.

5. Select Access Settings.

6. Ensure that the creation control for the required Digital Form is set to ‘Allow Access’, and save the updated access settings.

7. Select apply changes to new users only or all users, and then save it.

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• How to Create a Digital Form
• How to Set Up a Digital Form Template
• How to Set Up a Digital Form PDT Template