My Staff Did Not Receive Their OTP. What Should I Do?

If your staff members are not receiving their One-Time Password (OTP) for login, this guide provides step-by-step instructions for administrators to generate and send the OTP manually. This ensures that users can access their accounts promptly, even if the automated OTP delivery fails.

Benefits:

• Provides a fast solution to OTP delivery issues, minimizing downtime.
• Improves user experience by offering an alternative method for login assistance.
• Ensures that users can log in even if they don’t receive the automated OTP, preventing delays in work.

*Note: Please ensure that you already wait for at least 5 mins for the “OTP Code”. If you still not receiving it, please contact admin to perform further action.

How to Get System Generate OTP for User Login? 

1. To generate “OTP Code” for users, go to HR Suite > User List.
   Open User List Page Here: https://system.caction.com/usermanage/userlist
   *Note: Only certain admins can generate OTP for users.

   

2. Navigate to the user who does not receive the “OTP Code”. Click on the “Generate OTP” button.

   

    

3. Send the six-digit “OTP Code” generated to the user for login purpose.
   *Note: The “OTP Code” generated is only valid for 10 mins.

   
   
   

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