I Forgot My Password. How Do I Reset It via Mobile?

Forgot your password? No problem! Regaining access is simple. Just follow the password recovery process outlined below to reset your password and get back into your account securely.

Note :

If you still have access to your account and want to update your password for security or personal reasons, you can do so by following the instructions provided for changing your password. Click here for the guide.

At the Caction login page, click “Login via Email”.
Click “Forgot Password?”.
Enter your email address.
Click “SUBMIT”.
Click “YES”.
You will received an email from admin@system.caction.com with a link to reset your password.
Enter your new password.
Click “Change Password”.
When you see this “Password Updated” prompt, it means that your password has been successfully updated.
Now, you need to go back to Caction app, and use your new password to login.
Remember to tick “Remember Me” if the phone is owned by you.

If you dont’ know how to login by Using Email in App, please click here: https://support.caction.com/Login.html#section3

I tried to click forget password and entered my email/phone number, but I didn’t receive reset password email, how?

Ensure that the email address you entered is registered and verified.
Check your email spam/junk mail folder for the reset password email.

I still don’t get email /OTP after waiting, how?

Escalate this issue to your IT team / support to assist. It may be caused by an email bounce or mail server issue.

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