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I Forgot My Password. How Do I Reset It?

4 min. readlast update: 05.14.2025
Forgot your password? No problem! Regaining access is simple. Just follow the password recovery process outlined below to reset your password and get back into your account securely.
 
Note :
If you still have access to your account and want to update your password for security or personal reasons, you can do so by following the instructions provided for changing your password. Click here for the guide. 
 

Navigate to the section by clicking it.

 

Desktop Version:

  1. At “Caction” login page, click “Forgot your password”?

    Reset Password - Step 1

     

  2. Enter your account email.

    Reset Password - Step 2

     

  3. Click “Next”.

    Reset Password - Step 3

     

  4. Click the hyperlink - “here”.

    Reset Password - Step 4

     

  5. You will be redirect to your email. Please find the email sent by admin@system.caction.com . Click on “please click on this link” and you will be able to reset your password.

    Reset Password - Step 5

     

  6. Enter your new password.

    Reset Password - Step 6

     

  7. Click “Change Password”.

    Reset Password - Step 7

     

  8. Click “Login Now”

    Reset Password - Step 8

     

  9. Now, you are able to login your account by using your new password.

     

If you don't know how to login by Using Desktop, please click here: https://help.caction.com/how-to-assist-a-new-user-with-login/


Mobile App (Using Email):

  1. At the Caction login page, click “Login via Email”.

    Reset Passsword Using Email in App Step 2

     

  2. Click “Forgot Password?”.

    Reset Passsword Using Email in App Step 3

     

  3. Enter your email address.

    Reset Passsword Using Email in App Step 4

     

  4. Click “SUBMIT”.

    Reset Passsword Using Email in App Step 5

     

  5. Click “YES”.

    Reset Passsword Using Email in App Step 6

     

  6. You will received an email from admin@system.caction.com with a link to reset your password.

    Reset Passsword Using Email in App Step 7

     

  7. Enter your new password.

    Reset Passsword Using Email in App Step 8

     

  8. Click “Change Password”.

    Reset Passsword Using Email in App Step 9

     

  9. When you see this “Password Updated” prompt, it means that your password has been successfully updated.

    Reset Passsword Using Email in App Step 10

     

  10. Now, you need to go back to Caction app, and use your new password to login.

  11. Remember to tick “Remember Me” if the phone is owned by you.

    Reset Passsword Using Email in App Step 12

     

If you dont’ know how to login by Using Email in App, please click here: https://help.caction.com/how-to-assist-a-new-user-with-mobile-app-login/

I tried to click forget password and entered my email/phone number, but I didn’t receive reset password email, how?

  1. Ensure that the email address you entered is registered and verified.

  2. Check your email spam/junk mail folder for the reset password email.

I still don’t get email /OTP after waiting, how?

  1. Escalate this issue to your IT team / support to assist. It may be caused by an email bounce or mail server issue.

 

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