<p style="text-align: justify;">This feature allows staff members to access the system using a one-time password when they're unable to receive the standard login verification code. This alternative login method ensures you can still access your account even when facing authentication issues.</p>
<ol>
<li>Open Caction’s app and click on the question mark "?" icon at the top right corner of the page.</li>
</ol>
<p><img height="439" width="276" src="https://cdn.livechat-files.com/api/file/kb/file/6cda1031-0030-4ff0-9317-d12dc49d27ca/1468f0948c-5ea8fc6a5eb27a417877.jpeg" style="display: block; margin-left: auto; margin-right: auto;"></p>
<ol start="2">
<li>Contact Admin for assistance to get the system generated OTP number to login.<br>(e.g : OTP generated by admin)</li>
</ol>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/6cda1031-0030-4ff0-9317-d12dc49d27ca/3ca5b0b6e0-088ddea2cca08ec97cae.png" style="display: block; margin-left: auto; margin-right: auto;"></p>
<ol start="3">
<li>Enter the phone number and system generated OTP number. Click “SUBMIT” to login the app.</li>
</ol>
<p><img height="550" width="280" alt="Enter Phone OTP" src="https://support.caction.com/img/Enter_Phone_OTP.png" style="display: block; margin-left: auto; margin-right: auto;"></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><strong>Related Articles</strong></p>
<ul>
<li>
<div><a href="https://help.caction.com/how-to-assist-a-new-user-with-login/" target="_self">How to Assist My New User to Login?</a></div>
</li>
<li>
<div><a href="https://help.caction.com/how-to-assist-a-new-user-with-mobile-app-login/" target="_self">How to Assist a New User with Mobile App Login?</a></div>
</li>
<li><a href="https://help.caction.com/my-staff-did-not-receive-their-otp-what-should-i-do/" target="_self">My Staff Did Not Receive Their OTP. What Should I Do?</a></li>
</ul>

This feature allows staff members to access the system using a one-time password when they're unable to receive the standard login verification code. This alternative login method ensures you can still access your account even when facing authentication issues.

 1. Open Caction’s app and click on the question mark "?" icon at the top right corner of the page.



 2. Contact Admin for assistance to get the system generated OTP number to login.
    (e.g : OTP generated by admin)



 3. Enter the phone number and system generated OTP number. Click “SUBMIT” to login the app.



 

 

Related Articles

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How to Login Using System Generated OTP ?

How to Log in to Caction?