How to Import New Products or Services?

2 min. readlast update: 05.14.2025

Bulk importing products or services ensures consistent item information and saves time compared to manual entry. This feature allows you to upload multiple items at once using an Excel template, making it ideal for large-scale onboarding or updates. Below are the key advantages and a step-by-step guide to walk you through the process.

 

Benefits

  • Reduces manual entry time for large product or service lists

  • Minimizes data entry errors

  • Ensures consistent product naming and descriptions

  • Allows for easy updates across teams

 

With these benefits in mind, the following steps will guide you through the import process to ensure your products or services are added accurately and efficiently.

 

  1. At the desktop site’s navigation bar, go to Import > Product/Services Import.
    Import Product/Services(s) Here: https://system.caction.com/productupload

    Import Product Services Step 1

    *Note: You must have access to Import menu to perform this action. Please request permission or help from your admin if you do not have access to the menu.

  2. Click “Excel Template”.

    Import Product Services Step 2

  3. Fill out the details of the new product/services. Available column fields may differ depending on your company’s system setup.
    a. The details include:
    • Name
    • Product Description

    Import Product Services Step 3

  4. Make sure all the information of the product/services is correct and save the file.

    Import Product Services Step 4

    *Note: Make sure that “Name” of the product/services is unique.

  5. Go back to the product/services import page and choose the correct file by clicking “Choose File” to import.

    Import Product Services Step 5

  6. Make sure the file uploaded is correct.

    Import Product Services Step 6

  7. Click on the “SUBMIT” button.

    Import Product Services Step 7

  8. Your items are successfully added when the “Uploaded successfully” prompt appears.

    Import Product Services Step 8

 

 

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