How Can an Admin Reset App Access for a User?

OThe App Access Reset feature allows administrators to reset a user's mobile app access in situations where staff have resigned, uninstalled the app, or remain consistently offline. This process may involve updating user details, handling pending data, and generating new login credentials.

Benefits :

Smoothly transition app access from departing to new employees.
Prevent former employees from accessing company data via the mobile app.
Resolve login or synchronization problems affecting user access.
Properly handle pending data during the reset process.

*Note: This feature allows admin to perform resetting actions in situations where users have resigned, uninstalled the app, or consistently offline.

Navigate to the section by clicking it.

User don't have pending data
User has pending data

User Online

To reset user’s app, go to the desktop site navigation bar > HR Suite > User List.
Open the User List: https://system.caction.com/usermanage/userlist

*Note: The following steps are done by Admin.
Before reset the selected user’s app access, click on the pencil icon to edit the user’s details including email and phone number to avoid login by the old user.
Change user details to new user’s details.
After you have edited the user’s details, click on the “Submit Form” button to save the changes.
Click “Reset App Access” to reset the selected user’s app access.
Click “Reset” button to reset app access for the user.
The system will automatically check whether the user’s account has pending data or not.

*Note: The pre-condition of this action is the user’s phone must be online.
Click “OK” and the account has been reset successfully.
A new password will be generated. Please click on the “Copy” button to copy the user details and send them to your new user.

User Offline / App Deleted

To reset user’s app, go to the desktop site navigation bar > HR Suite > User List.
Open the User List: https://system.caction.com/usermanage/userlist

*Note: The following steps are done by Admin.
Before reset the selected user’s app access, click on the pencil icon to edit the user’s details including email and phone number to avoid login by the old user.
Change user details to new user’s details.
After you have edited the user’s details, click on the “Submit Form” button to save the changes.
Click “Reset App Access” to reset the selected user’s app access.
Click “Reset” button to reset app access for the user.
The system will automatically check for whether the user’s account has pending data or not.

*Note: The pre-condition of this action is the user’s phone must be online.
Click “Skip Pending Data” to continue with resetting app. This action may causes data lost if there is any pending data.

*Note: If the prompt “Unable to Retrieve Results” appear, it means that either the user’s phone is currently offline or the user has deleted Caction mobile app.
Click “Reset” to confirm skip pending data.
Click “OK” and the account has been reset successfully.
A new password will be generated. Please click on the “Copy” button to copy the user details and send them to your new user.

User has pending data

To reset user’s app, go to the desktop site navigation bar > HR Suite > User List.
Open the User List: https://system.caction.com/usermanage/userlist

*Note: The following steps are done by Admin.
Before reset the selected user’s app access, click on the pencil icon to edit the user’s details including email and phone number to avoid login by the old user.
Change user details to new user’s details.
After you have edited the user’s details, click on the “Submit Form” button to save the changes.
Click “Reset App Access” to reset the selected user’s app access.
Click “Reset” button to reset app access for the user.

*Note: Please advise the selected user to be online. The system will automatically check for pending data, which requires the user’s phone to be online.
The system will automatically check for whether the user’s account has pending data or not.
Click “Retry Now” and the pending data will update successfully if the user has performed the action mentioned in picture 7a.
The system will check whether there is any pending data remaining.
Click “OK” as the pending data has been updated successfully and the account has been reset.
A new password will be generated. Please click on the “Copy” button to copy the user details and send them to your new user.

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